We hope you are happy with your purchase, however if you are not completely satisfied please read the below. 

All tiles must be returned un-used, in the original packaging and in perfect re-saleable condition within 28 days of delivery. To arrange a return please contact our Customer Services team on 01637 879188 or email info@thecornwalltilecompany.co.uk , there is a charge which is payable by you the customer. The cost of the collection will be deducted from the total refundable amount of the product being returned. There will also be a restocking charge of up to 35% which will also be deducted from your refund.
Returns collections will be made at the original delivery address of the order and someone must be present to sign for the collection.
We aim to process all returns and refunds within as quickly as possible following receipt.
Please be aware that refunds can take between 7 to 10 working days to appear back in the account used to pay for your order. Original delivery costs are non-refundable.

PLEASE NOTE: SPECIAL ORDER OR MADE TO ORDER ITEMS ARE NON-RETURNABLE & NON- REFUNDABLE.

If you find any items in your delivery to be damaged you must contact us immediately, all damages must be reported to us within 3 days of the delivery date, unfortunately we are unable to look into damages if they are reported more than 3 days after the delivery date. Please contact us for further information or to report any damages.